Aim:    To help participants manage difficult behaviour and encourage positive behaviour instead..

Content:

• Four main types of behaviour
• Four manipulative types of behaviour with a view to participants identifying their own.
• Thinking skills and how negative thinking leads to negative outcomes
• Motivating others; how do you currently do that and what do you need to do differently?
• Listening effectively and developing  those skills.
• Questioning skills.
• Building rapport
• Giving supportive feedback

Those who would benefit:

Anyone who ahs difficulty with negative behaviour either in themselves or others.